Frequently Asked Questions

You need details. We have answers. Hopefully your questions are addressed in the below list but, if not, just email us at and we’ll get back to you shortly.

Looking for our policies & regulations? Go to: Policies & Regulations

What are this year’s conference dates?

Viewpoint’s Collaborate 2018 will be held from October 15 – 18, 2018 in beautiful Portland, Oregon. The full conference agenda begins the morning of Tuesday, October 16, but pre-conference labs begin on Sunday, October 14.

How much does Collaborate cost?

A full conference pass is $1,495, but you’ll save $200 ($1,295) if you register by July 31. At this time, we don’t offer single day passes or group discounts.

What are the acceptable methods of payment?

We accept credit card payments (MasterCard, Visa or American Express).

What is included in registration?

All scheduled events and meals are included with our event registration, as well as a Trimet Pass which enables complimentary transportation to/from the Oregon Convention Center via Portland MAX Light Rail. There is also the opportunity to earn up to 16.5 CPE credits (more if you add on a pre-conference lab!).

I have special dietary restrictions/a severe allergy. Is there someone I can contact about my needs?

We will have a wide variety of food options available, including vegetarian choices. If you have additional needs, please email us at

Will I need a printed ticket for the event?

We do not provide printed tickets. When you arrive to the Oregon Convention Center, or one of the conference hotels during registration hours, you will check in by providing your name at the kiosk or desk.

Are flight and hotel expenses included?

No. Attendees are responsible for all travel, lodging, transportation and incidental expenses. We do, however, offer discounted hotel rates and room blocks (until sold out) at three area hotels along with corporate car rental rates.

Do the hotel blocks sell out?

Yes! Nearly every year our hotel blocks sell out, often before the cut-off date for the room block discount. Please be sure to book early to ensure that you are staying in a central location, at a discounted rate and near other event attendees.

Book Your Hotel

Are there any registration restrictions?

Registration for Viewpoint Collaborate is limited to current product users, invited prospects and partners. Representatives of companies with products that compete with Viewpoint products and services are prohibited from attending. All registrations are subject to approval and Viewpoint, in its sole discretion reserves the right to deny or cancel any registration for any reason. Cancelled registrations at our discretion will have their event registration fee refunded. No refunds will be made for travel, room or any other direct or indirect expenses.

How and when do I choose the sessions I want to attend?

You can select the sessions you’re most interested in attending when you register, or you can select them at a later date. Some of our most popular sessions are added on after registration opens, but space also fills quickly. Your best bet is to register for sessions soon after you register, but revisit ahead of the show—maybe when you download the mobile app, a month ahead of the show. Registration changes can be made within the app.

How do I modify my sessions?

  • Step 1: Click “Register Now” at the top right corner of your screen
  • Step 2: Click “Modify Existing Registration” at the bottom of the screen
  • Step 3: Enter the email address you used to register
    Enter your registration confirmation number (found in your registration confirmation email)
    Click “OK” to proceed
  • Step 4: Once logged in, select ‘Modify’ from the top navigation.
  • Step 5: Make modification as necessary. Click the ‘Next’ button at the bottom of each page to proceed.
  • Step 6: Once you have made all modifications, select ‘Finish’ from the Summary page.

Can’t locate my registration confirmation email.

  • Step 1: Click “Register Now” at the top right corner of your screen
  • Step 2: Click “Modify Existing Registration” at the bottom of the screen
  • Step 3: Click the link to have your Confirmation Number resent.

Where do I pick up my badge?

Badges will be available for pick up at the following locations:

  • Monday, October 15, 12 – 6 pm, Hilton Portland
  • Monday, October 15, 12 – 8 pm, Marriott Waterfront
  • Tuesday, October 16, 7 am – 4 pm, Oregon Convention Center

Will there be a mobile app to stay up-to-date on the event?

Yes! The mobile app will be released a month before the event starts. You will receive an email when it is available to download.

Will conference presentations be available?

All conference material, including presentations, will be available through the Collaborate mobile app during the event. Presentations will also be posted in Clearview by November 1, 2018.

How do I receive my CPE credits?

Please visit our CPE information page for full details on earning your CPE credits.

CPE Information Page

I’m interested in sponsoring the event, who can I reach out to?

We would love to discuss our sponsorship opportunities! Please email us at and we will be in touch.

Will I get updates and announcements leading up to the event?

Yes. All registrants will receive updates and announcements sent to the email you used to register. We’ll keep you updated with information on speakers, sponsors and the latest announcements to keep you well informed and excited for the event. We’ll also continuously update so stay tuned!

Are guests allowed to attend the social events?

Yes, guests are allowed to attend the social events, including the Monday Welcome Reception, Wednesday Exhibitor Reception and Thursday Customer Appreciation Party. The fee for guest registration is $250. Registered guests must be at least twenty-one (21) years of age.

What is the registration cancellation policy?

  • Cancellations received up until 11:59 pm PST on July 31, 2018 will be fully refunded.
  • Cancellations received up until 11:59 pm PST on Sept. 15, 2018 will be refunded at 50%.
  • Cancellations will not be issued after 11:59 pm PST, Sept. 15, 2018.
  • Cancellation requests must be made in writing; please send cancellation details to

What are the future Viewpoint Collaborate User Conference dates?

We’re lucky to be locked in for the next 5 years at the Oregon Convention Center in Portland, Oregon! And we’re moving to September, so you’ll hopefully get to see our lovely late Summer sun. Block the following dates and be sure your management knows you’ll be out.

  • September 23 – 26, 2019
  • September 21 – 24, 2020
  • September 13 – 17, 2021
  • September 18 – 22, 2022
  • September 17 – 21, 2023