Frequently Asked Questions

You need details. We have answers. Hopefully your questions are addressed in the below list but, if not, just email us at and we’ll get back to you shortly.

Looking for our policies & regulations? Go to: Policies & Regulations

What are this year’s conference dates?

Viewpoint’s Collaborate 2019 will be held from September 22-26, 2019 in beautiful Portland, Oregon. The full conference agenda begins the morning of Tuesday, September 24, but pre-conference labs begin on Sunday, September 22.

Collaborate 2019 Pricing

  • General Registration : $1,499

  • Group Discount: Buy 4, get 1 free

    * This discount will automatically apply during checkout.
    Passes must be purchased together.

What are the acceptable methods of payment?

We accept credit card payments (MasterCard, Visa or American Express).

What is included in registration?

All scheduled events and meals are included with our event registration, as well as a Trimet Pass which enables complimentary transportation to/from the Oregon Convention Center via Portland MAX Light Rail. There is also the opportunity to earn up to 16.5 CPE credits (more if you add on a pre-conference lab!).

What if I can’t locate my registration confirmation email?

  • Step 1: Click “Register Now” at the top right corner of your screen
  • Step 2: Click “Modify Existing Registration” at the bottom of the screen
  • Step 3: Click the link to have your Confirmation Number resent.

Will I need a printed ticket for the event?

We do not provide printed tickets. When you arrive to the Oregon Convention Center, or one of the conference hotels during registration hours, you will check in by providing your name at the kiosk or desk.

5 People from my company are attending, how do we make sure we get the group discount?

The whole discount process is automated through our registration site. The system is set to automatically apply the discount when 5 people are registered (the 5th is $0).

  1. When your group registers, the primary registrant moves through the process as a single registrant would.
  2. On the second to last page, there is a button at the bottom next to “finish” which says “Add Attendee”.
  3. Click the “Add Attendee” button and complete the flow until all members of the group are registered.
  4. Once the registration is completed, each person receives an email with unique confirmation code for them to modify and add sessions.

Are there any registration restrictions?

Registration for Viewpoint Collaborate is limited to current product users, invited prospects and partners. Representatives of companies with products that compete with Viewpoint products and services are prohibited from attending. All registrations are subject to approval and Viewpoint, in its sole discretion reserves the right to deny or cancel any registration for any reason. Cancelled registrations at our discretion will have their event registration fee refunded. No refunds will be made for travel, room or any other direct or indirect expenses.

How and when do I choose the sessions I want to attend?

A listing of all sessions is available at the Collaborate website, however official session selection will occur starting in July. Some of our most popular sessions are added based on feedback after registration opens, so this move allows attendees to see all the sessions when making selections. Please look for the “Register for Courses” email in July — and you can always make changes to your schedule on the mobile app starting about a month ahead of the event.

How do I modify my existing registration?

Log into your existing registration
Modify Registration - Enter Confirmation

Logging in should take you to this page. Click Modify at the top
Modify Registration - General Information

If the system takes you to the page below, click “registration” under modify.
Modify Registration - Modify Details

This will take you back to page one of the registration flow
Modify Registration - Information

Move through the registration flow by clicking “next” at the bottom of each page until you reach the item selection page. Sessions associated with your registration type will have an open box next to them for selection.
Modify Registration - Selections

Once making your selection, continue to click next until your reach the finished page. Then your registration will be updated.

Where do I pick up my badge?

Badges will be available for pick up at the following locations:

  • Monday, September 23, 12 – 6 pm, Hilton Portland
  • Monday, September 23, 12 – 8 pm, Marriott Waterfront
  • Tuesday, September 24, 7 am – 4 pm, Oregon Convention Center

Are flight and hotel expenses included?

No. Attendees are responsible for all travel, lodging, transportation and incidental expenses. We do, however, offer discounted hotel rates and room blocks (until sold out) at three area hotels along with corporate car rental rates.

Do the hotel blocks sell out?

Yes! Nearly every year our hotel blocks sell out, often before the cut-off date for the room block discount. Please be sure to book early to ensure that you are staying in a central location, at a discounted rate and near other event attendees.

Book Your Hotel

I have special dietary restrictions/a severe allergy. Is there someone I can contact about my needs?

We will have a wide variety of food options available, including vegetarian choices. If you have additional needs, please email us at

Will there be a mobile app to stay up-to-date on the event?

Yes! The mobile app will be released a month before the event starts. You will receive an email when it is available to download.

Will conference presentations be available?

All conference material, including presentations, will be available through the Collaborate mobile app during the event. Presentations will also be posted in Clearview, Viewpoint’s customer portal, by October 1, 2019.

How do I receive my CPE credits?

Please visit our CPE information page for full details on earning your CPE credits.

CPE Information Page

I’m interested in sponsoring the event, who can I reach out to?

We would love to discuss our sponsorship opportunities! Please email us at and we will be in touch.

Will I get updates and announcements leading up to the event?

Yes. All registrants will receive updates and announcements sent to the email you used to register. We’ll keep you updated with information on speakers, sponsors and the latest announcements to keep you well informed and excited for the event. We’ll also continuously update so stay tuned!

Are guests allowed to attend the social events?

Yes, guests are allowed to attend the social events, including the Monday Welcome Reception, Wednesday Exhibitor Reception and Thursday Customer Appreciation Party. The fee for guest registration is $250. Registered guests must be at least twenty-one (21) years of age.

What is the registration cancellation policy?

  • Cancellations received up until 11:59 pm PST on July 8, 2019 will be fully refunded.
  • Cancellations received up until 11:59 pm PST on August 23, 2019 will be refunded at 50%.
  • Cancellations will not be issued after 11:59 pm PST, August 23, 2019.
  • Cancellation requests must be made in writing; please send cancellation details to

What are the future Viewpoint Collaborate User Conference dates?

The dates for the next two user conferences are listed below. Block the following dates and be sure your management knows you’ll be out.

  • September 21 – 24, 2020
  • August 23 – 27, 2021